FAQs

Do RENETTO products come with a warranty?

ABSOLUTELY!!!!!!

If your RENETTO product breaks, from normal use and not obvious abuse, within one calendar year, Renetto will replace your product free of charge (buyer pays shipping for replacement chair).

Please keep the proof of purchase you receive at time of purchase. Your product must be sent to: Renetto warranty: 8228 E Germann RD Mesa, AZ 85212. Normal wear and tear does not apply. This warranty is for structural defects, such as frame integrity and hardware defect issues.

We manufacture all of our products with the highest quality materials and the highest level of innovation in the marketplace. The very reason why Renetto is the only outdoor company that offers a full 1 year replacement guarantee.

In those very rare scenarios where you may have a manufacturing defect in your product right after receiving it, simply send us an email at info@renetto.com along with your invoice number (not your customer id) and we will respond immediately to get you a replacement.

What if I receive the products I ordered and change my mind about color, or my order selection?

In very rare occasions we have had consumers who have chosen to change their color, since we do offer so many more choices than any other outdoor retailer. Or they may change their minds altogether for other reasons.

You can always send your items back to Renetto :8228 E Germann RD Mesa AZ 85212, for a full refund of the product cost. However, please note that we take much care in assuring that every one of our Renetto customers receive a brand new , unused in their original packaging, product, just as you would like, and for that reason we will not resell these to anyone else. Hence, there is a 20% restocking fee in these occasions.

As well, Renetto does pay the exact same discounted cost you see on your invoice for shipping to your location based upon your request to do so, and subsequently that cost would be not be retrievable once UPS has filled their duties to us. So please be aware that the shipping charges would not be refundable.

In the event, you do merely want to change colors (and please note that all of our pictures are taken in studio of the exact color and products.

However, lighting and web resolutions may cause the color to vary at times from the exact textile color code that you see once it is in your possession), You definitely may send that chair back and then we will contact you regarding the shipping cost of the new item to be sent out immediately.

Please know that our products are large , our materials of are of very high quality and the boxes are heavy, making shipping through any provider very costly to us.

Are the Renetto canopy chairs the same as the Kelsyus chairs seen in retail stores?

The differences truly are apples and grapefruits!

Renetto has a licensing agreement with Kelsyus. While the chair design and patent [for both companies] are the same, there are many differences between the two products.

Although the Renetto canopy chair and Kelsyus canopy chair are of the same patented innovation and design. We use the Kelsyus brand for the stores as a lesser expensive item. The Renetto brand is our high line and offers:

Much thicker steel walls
Double stitching everywhere
Thick 600D Polyester
A 600 lb capacity (static weight) / 375lb consumer rated
2 cup holders
A mesh backing
A much larger canopy
A fully adjustable front canopy flap
Backpack pockets on the canopy
An attached tablet pocket
Up to 15 color options.

THE ONLY 1 YEAR FULL REPLACEMENT GUARANTEE IN THE MARKET

An all new Renetto designed hide away footrest accessory available for purchase on our site only.

All new attachable side canopy side flaps that also fold into the backpack

BEWARE!!!

ANYTHING OTHER THAN THESE BRANDS ARE CHEAP AND PATENT INFRINGING KNOCKOFFS.

Are there different sizes of The Renetto 'Original Canopy Chair'?

We offer the over sized heavy duty capacity original canopy chair 3.0 along with the all new oversized silverback original canopy chair and the child's canopy chair designed for children up to 12 years old.

Please visit our Chair Features Page for weight capacity & measurements of our Original Canopy Chair.

When will I receive my chair?

After placing your order you will receive 2 emails. The first email is an order confirmation. Please print and keep this email for future reference. The second email you will receive (within 3 to 5 business days) will contain UPS tracking information and an estimated delivery date. If the color or product you chose is currently listed as delayed shipping . This is a back order item that will ship as soon as the item arrives in our warehouse.

How much is shipping?

During the checkout process you will be given an accurate shipping cost prior to checkout. You may elect to cancel your order if you are not satisfied with the UPS shipping rate.

What shipping methods are available?

All items are shipped exclusively via UPS. Shipping methods available are: Ground, 3 Day Select, 2nd Day Air and Next Day Air. PLEASE NOTE THAT MOST ORDERS TAKE 5 BUSINESS DAYS TO PROCESS. If expedited shipping is requested, your order will still take the same amount of time to process as listed on your invoice. If you have questions about expedited shipping or would like to request an urgent ship out date please submit an email. contact form.

I purchased my RENETTO product at an outdoor event. Will Renetto replace or repair my broken product?

PLEASE REFER TO WARRANTY INFORMATION ABOVE.

 

I'm interested in information about reselling your chairs.

Please contact Renetto customer service by filling out a contact form.